Shipping and Returns
SHIPPING
Please note, shipping rate is calculated once Hmmi Rugs has received and packed your pieces. Price is dependent on size and weight. For all in-stock items available we aim to ship within 5-7 business days of completed order processing . For custom orders, your estimated date of delivery will be discussed on a case by case basis. It is our priority to deliver your order via the swiftest and most secure method possible. Any and all costs associated with shipment or delivery of your online order will be provided upon order completion. SHIPPING
- Delivery time : DHL EXPRESS
- For most of Europe and for the US : Delivery takes 2 to 3 days
- For the rest of the world : Delivery takes 3 to 7 days
ORDER FOLLOW UP
After making the order, you receive an email with the details of your order and the bill confirming your order.
We will communicate in 2 days, your tracking number to follow your package on the DHL plateform.
You will also be able to follow your order on “your account” page.
RETURN POLICIY
After placing an order, you have until 7:00 PM ET the following day to cancel and get your money back.
All our carpets are artisanal products made entirely by hand. They may have some light imperfections which are characteristic to artisanal work on a loom. These slight imperfections make each piece unique and are testimony to the authenticity and originality of our products.
All orders are final and we cannot accept returns. Please ensure all measurements,
colors, and design are correct before submitting your order!
What if you don't like what I ordered?
We certainly hope that never happens! We’re here to answer whatever questions you’ve got before you place an order to ensure you’re 100% happy with your one of-a-kind design